ORDERS
In most cases, orders are shipped in the next 3 working days. Please note these times may be extended during holidays, restocks, launches and promotions.
A3 prints and calendars are shipped flat in a hard-backed envelope and covered with cellophane.
All European and international orders will be shipped with a tracking number unless standard shipping.
ESTIMATED DELIVERY TIMES
- Within the UK: 1 to 6 business days.
- Europe: 1-8 weeks
- Canada: 3-9 weeks
- United States: 2-8 weeks
- Australia, New Zealand and Oceania: 3-10 weeks
- Latin America and the Caribbean: 5-12 weeks
- North Africa and the Middle East: 5-12 weeks
We will do our best to meet these shipping estimates, but Christmas volumes, the pandemic, or bad weather impacts could cause delays.
DELAYS
We are not responsible for shipping delays that might be affected by, but not limited to, customs, transportation strikes, and delays from Royal Mail to international mail carriers and natural disasters.
IMPORT DUTIES AND TAXES
Customers are solely responsible and must pay for all import duties, taxes and tariffs levied by their respective governments on their purchases.
These fees are not included in your order and unfortunately, we have no control over these charges. To find out how more about these fees, please contact your local customs office.
CANCELLATIONS, RETURNS AND REFUNDS
If you change your mind about a purchase, please let us know as soon as possible. If your order has not been shipped, we will cancel it immediately.
If your order has been shipped and you wish to cancel and return it, you must contact us within 14 days of the day you receive your order unless it is a sale or customised item. You will have to notify us by email about the cancellation and return.
If you are returning your order from outside the UK, please mark “returning item” on the package so that you won’t have to pay customs charges.
Please note that return postage costs will not be refunded.
For a refund, items must be unused, returned in the original packaging and in a saleable condition to be resold. We reserve the right to not proceed with a refund if the item doesn’t arrive in good condition.
If your product arrives damaged, we will require a picture of the damaged item and process a refund.
CONTACT US FOR RETURNS For any return or cancellation request, please email us at: contact@doriaadouke.com
BUSINESS INFORMATION RISE DIGITAL CONSULTING LTD TRADING AS DORIA ADOUKE 71-75 Shelton Street, London , England, WC2H 9JQ
SHIPPING
If you haven’t received your item, please ensure you wait the full estimated time to receive your order. If you do not receive your items after this time, please do not hesitate to contact us and we will investigate.
We highly recommend tracked shipping. While we are not responsible for standard shipping delays, we will always work with you to contact Royal Mail and resolve any delivery issues.
Please make sure you enter the correct delivery address when you place your order. Items returned through an incorrect address will incur a re-delivery charge if the item is still wanted.